Resolved -
The SwitchBot app and backend server experienced a temporary outage from December 19, 2025, 7:30 PM UTC to December 20, 2025, 10:00 AM UTC due to an internal server glitch. This outage affected users in the Asian region. During this period, the SwitchBot app was unable to retrieve device status from the backend server.
Dec 19, 19:30 UTC